FAQS

1. What is your order policies?

- To get all information about our order policies, please click here


2. How do I place an order?

Step 1:

Please provide us with information about the item: code, size, quantity per size and fabric you desire

Example: you want to place an order of: total 200 pcs with 4 designs and 10 pcs/size please email us with information as following:

- LD 055, pink plain fabric, 3M, 6M, 1T, 2T: 10 pieces per size

- LD 054, brown gingham fabric: 1T,2T,3T,4T,5T: 10 pieces per size

- LP 014, lime green gingham fabric: 3M,6M,9M,1T,2T: 10 pieces per size

- LB 06, white plain fabric, 1T, 2T,3T,4T,5T: 10 pieces per size

If you change fabric, please let us know which code number of fabric.

Step 2:

Please email your requests to our sales and consultancy team.

Our consultants:

Ms. Haron: ha@babeeni.com 

Mr. Tony: tony@babeeni.com

Ms. Jenny: jenny@babeeni.com

Ms. Tara: tara@babeeni.com

Ms. Kylie: kylie@babeeni.com

Ms. Rosie: rosie@babeeni.com

Mr. Johnny: johnny@babeeni.com

Mr. David: david@babeeni.com

Ms. Marry: marry@babeeni.com

Sale department phone : 84-24-36686011 ( ext: 202)


3. What is a minimum order?

+ For all kinds of clothes:

               - Minimum order quantity is 200pcs or sets

               - Minimum order per design and per color is 50pcs

               - Minimum order quantity per size is 10pcs

+ For all kinds of handmade accessories: 200pcs per order, 50pcs per design


4. What is the sample price?

You can see sample price after sign in to our website


5. What is the production time?

           + For order of 200pcs:                                    about 25~30 days.

           + For order of 500 – 700pcs:                          about 35~40 days.

           + For order of 700 – 1,000pcs:                       about 40~45 days.

           + For the order of 2,000pcs:                           about 45~50 days.

           + For the order of 3,000pcs:                           about 50~55 days.

           + For the order of 5,000pcs to 10,000pcs:      about 60 days.

           + For larger order:                                           confirm later.


6. What is the shipping cost?

     $35 for 1 - 5pcs

     $45 for 6 - 10pcs

Production time: about 2-3 weeks after you confirm order.



7.  Do I have to pay any extra cost when I receive the products?

When shipping internationally, you are responsible for any customs duties and taxes charged by your destination country.


8. What is the shipping time?

- Shipping by UPS: 5-7 working days

- Shipping by Air: 7-10 days

- Shipping by Sea: 35-40 days


9. How can I make payment?

You can pay by Online payment gateway - OnePAY, Bank transfer, Western Union or Moneygram, please pay ALL the fee to make sure we receive the exact amount show in the invoice.

You can choose one of the following bank options for payment.

Note: All OUR BANK ACCOUNTS ARE IN VIET NAM ( WE HAVE NO OTHER ACCOUNTS IN OTHER COUNTRIES)

 

You can choose one of the following bank options:

1. ONLINE PAYMENT VIA VISA, MASTERCARD, AMERICAN EXPRESS, ...

 


 

OnePAY represents MasterCard to provide online payment solution. All normal international cards like VISA, MasterCard, JCB are all accepted.

 

2. BANK WIRE TRANSFER 




Pay in US Dollars

- Beneficiary Name : BABEENI VIETNAM COMPANY LIMITED - Account Number : 024 370 79 666 666 - Beneficiary address: No 66 Viet Hung, Long Bien, Hanoi 71000, Vietnam - Intermediary Bank : WELLS FARGO BANK, N.A, NEW YORK, US - SWIFT/Urban Code : PNBPUS3NNYC - Bank address: 375 Park Avenue, New York, NY10152, USA - ACC With Bank : SOUTHEAST ASIA COMMERCIAL JOINT STOCK BANK - SWIFT Code : SEAVVNVX - Bank address: 474 Nguyen Van Cu Street, Long Bien dist., Ha Noi 71000, Vietnam 




Pay in GBP

- Beneficiary name: LEWAVE Co., Ltd                                 

- Account Number:  054 135 026 7979 

- Swift code/urban code: BFTV VNVX

- Bank name: Bank for Foreign Trade of Vietnam

- Bank Address: 198 Tran Quang Khai, Hoan Kiem, Ha Noi, Viet Nam

- Beneficiary address: No 66 Viet Hung, Long Bien, Hanoi 71000, Vietnam

 

Pay in US Dollars

You can transfer to our company bank account as follows:

- Beneficiary name: LEWAVE CO., LTD

- Account Number: 054 137 026 6666

- Swift code/urban code: BFTV VNVX

- Bank name: Bank for Foreign Trade of Vietnam

- Bank Address: 198 Tran Quang Khai, Hoan Kiem, Ha Noi, Viet Nam

- Beneficiary address: No 66 Viet Hung, Long Bien, Hanoi 71000, Vietnam


3.       

 

Note: Payment through Western Union and MoneyGram is only applied to order under $1000


( Please contact  us at customer@lewave.co.uk)

Notice for the customer in USA: When you receive the shipment, you will have to pay about 7% - 10% for import tax and duties (this cost is depended on Each State policies)

Apply for order value over $800 (include products cost + shipping cost)


10. Will I receive any discount when placing large order? (applied from 1/1/2016-31/12/2016)

  Yes, you will get discount when placing a large order as following:

* Order of 500 – 999 pcs or sets                    : 3% OFF

* Order of 1,000 – 1,999 pcs or sets              : 4% OFF

* Order of 2,000 – 2,999 pcs or sets              : 5% OFF

* Order of 3,000 - 4999 pcs or over                : 6% OFF

* Order 5000 pcs or sets and over                  : 7% OFF


11. Do I have any benefit for fast payment?

- Yes, you will get the “Fast Pay Bonus” if you make payment within 3 working days when placing order. It is 2% deduction to the total value of the products. This policy is applied for wholesales order.

For example:

- If you place an order with value of US $ 10,000 on April 2nd. You will get Bonus of US$ 200 by completing your payment before April 5th.

12. Can I use my own label/tag, care label for dresses?

- Yes, we can add your own label to the products that you order

 + Label cost:  $250 for 5000 woven labels/tags, $250 for 5000 hang-tags

+ Care label cost: $150 for 5000pcs

13. Can I use my own designs and how do I apply it?

Yes, you can use your own design. Minimum quantity for your own design is 50pcs per design:

   - If you already have got the images of your own designs, please send to us, we will make them for you.

 -   If you only have got ideas of your custom designs without images, our designers will help you create the images of them for your reference before production.

14. Do I need to pay for making pictures of my own design?

Yes, you need to pay $2 per picture as designing service charge

We sell 3 packs of designing service:

Pack 20: pay $20 for 10 pictures

Pack 50: pay $50 for 30 pictures

Pack 100: pay $100 for 70 pictures

Designing time: 1-3 working day after  you paid

Note: you will get free pictures after you place 3000pcs of wholesale order

15. Do I need to pay for your products pictures without watermark?

Yes, to get picture without watermark, you need to pay $2 per picture. We sell 3 packs of photo without watermark:

* Pack 20: pay $20 for 10 pictures.

* Pack 50: pay $50 for 30 pictures.

* Pack 100: pay $100 for 70 pictures.

16. What is the price term?

- FOB price, Hanoi (this price does not include shipping cost.)

17. What is the payment term?

- For an order below $5,000: please pay in advance

- For orders over $5,000: Please pay a deposit of 50% of the whole order value before production time and T/T no later than 5 days before shipment.

NOTE: The deposit that has been made will be non-refundable (this deposit is used to reserve for your order and pay for labor and material charges during the process of production)

18. Where can I find your size guide?

- To see all our size guides, please click here

19. How can I choose fabric colors?

Please choose our all fabric colors at this link: click here

20. When I place an order, do I have to pay any import taxes, duties and any other charges?

It depends on your government policy.

In our experience:

- In the USA ( depend on your state policy) you may need to pay 7- 10% as imported taxes/duties when you receive the shipment

- In the UK  - roughly 20%

21. How are these clothes packed?

Our products are packed in 3 steps:

 Step 1: After being ironed, each item will be folded and put individually into a plastic bag.

 Step 2: We put all into a five-layer carton box sized 50 x 50 x 50 cm. This kind of carton sized box can contain about 150 normal dresses or sets (depending on the size of each product)

 Step 3:

After putting all the items into the box, we cover it with plastic and put the stamp of the sender and receiver's addresses on.

22. How are products shipped?

Depending on each order, we will suggest you how to ship products.

For example:

* An order of 50-200 kg should be shipped by UPS.

* An order of more than 200 kg should be shipped by sea.

For further information, please don't hesitate to contact us throughout the process of placing an order.

23. What is your production capacity?

- Blank clothing: over 1,200,000 pieces or sets/ year.

- Applique clothes: over 800,000 pieces or sets/ year.

Hand smocked clothes: over 500,000 pieces or sets/year

- Handmade smocked accessories: about 200,000 pieces or sets/year

Note: estimate capacity 2018

24. How long have you been manufacturing and exporting smocked clothes for children?

We have been manufacturing and exporting children clothing since 2007.

25. Do I get discount under MOQ or policy?

No discount will be applied in these following cases:

- When you order less than 200 pc

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