FAQS

1. What is your order policies?

- To get all information about our order policies, please click here


2. How do I place an order?

Step 1:

Please provide us with information about the item: code, size, quantity per size and fabric you desire

Example: you want to place an order of: total 200 pcs with 4 designs and 10 pcs/size please email us with information as following:

- LD 055, pink plain fabric, 3M, 6M, 1T, 2T: 10 pieces per size

- LD 054, brown gingham fabric: 1T,2T,3T,4T,5T: 10 pieces per size

- LP 014, lime green gingham fabric: 3M,6M,9M,1T,2T: 10 pieces per size

- LB 06, white plain fabric, 1T, 2T,3T,4T,5T: 10 pieces per size

If you change fabric, please let us know which code number of fabric.

Step 2:

Please email your requests to our sales and consultancy team.

Our consultants:

Ms. Haron: ha@babeeni.com 

Mr. Tony: tony@babeeni.com

Ms. Jenny: jenny@babeeni.com

Ms. Tara: tara@babeeni.com

Ms. Kylie: kylie@babeeni.com

Ms. Rosie: rosie@babeeni.com

Mr. Johnny: johnny@babeeni.com

Ms. Marry: marry@babeeni.com

Sale department phone : 84-24-36686011 ( ext: 202)


3. What is a minimum order?

+ For all kinds of clothes:

               - Minimum order quantity is 200pcs or sets

               - Minimum order per design and per color is 50pcs

               - Minimum order quantity per size is 10pcs

+ For all kinds of handmade accessories: 200pcs per order, 50pcs per design


4. What is the sample price?

You can see sample price after sign in to our website


5. What is the production time?

           + For order of 200pcs:                                    about 25 days.

           + For order of 500 – 700pcs:                          about 35 days.

           + For order of 700 – 1,000pcs:                       about 40 days.

           + For the order of 2,000pcs:                           about 45 days.

           + For the order of 3,000pcs:                           about 50 days.

           + For the order of 5,000pcs to 10,000pcs:      about 60 days.

           + For larger order:                                           confirm later.


6. What is the shipping cost?

     £30 for 1 - 5pcs

     £35 for 6 - 10pcs

     £36 + £1 extra per 1 additional piece for more 11 pieces and more


7.  Do I have to pay any extra cost when I receive the products?

When shipping internationally, you are responsible for any customs duties and taxes charged by your destination country.


8. What is the shipping time?

- Shipping by UPS: 3-5 working days

- Shipping by Air: 7-10 days

- Shipping by Sea: 35-40 days


9. How can I make payment?

You can pay by Online payment gateway - OnePAY, Bank transfer, Western Union or Moneygram, please pay ALL the fee to make sure we receive the exact amount show in the invoice.

You can choose one of the following bank options for payment.

Note: All OUR BANK ACCOUNTS ARE IN VIET NAM ( WE HAVE NO OTHER ACCOUNTS IN OTHER COUNTRIES)

 

You can choose one of the following bank options:

1. ONLINE PAYMENT VIA VISA, MASTERCARD, AMERICAN EXPRESS, ...

 


 

OnePAY represents MasterCard to provide online payment solution. All normal international cards like VISA, MasterCard, JCB are all accepted.

 

2. BANK WIRE TRANSFER




Pay in US Dollars

- Beneficiary  Name: Babeeni VietNam Company Limited           

- Account Number: 024 370 79 666 666

- Intermediary Bank: WELLS FARGO BANK, N.A, NEW YORK, US

SWIFT/Urban Code: PNBPUS3NNYC

- ACC With Bank: SOUTHEAST ASIA COMMERCIAL JOINT STOCK BANK

SWIFT Code: SEAVVNVX

- Beneficiary address: No 66 Viet Hung, Long Bien, Hanoi 71000, Vietnam




Pay in GBP

- Beneficiary name: LEWAVE Co., Ltd                                 

- Account Number:  054 135 026 7979 

- Swift code/urban code: BFTV VNVX

 

- Bank name: Bank for Foreign Trade of Vietnam

 

- Bank Address: 198 Tran Quang Khai, Hoan Kiem, Ha Noi, Viet Nam

- Beneficiary address: No 66 Viet Hung, Long Bien, Hanoi 71000, Vietnam

 

Pay in US Dollars

You can transfer to our company bank account as follows:

- Beneficiary name: LEWAVE CO., LTD

- Account Number: 054 137 026 6666

- Swift code/urban code: BFTV VNVX

 

- Bank name: Bank for Foreign Trade of Vietnam

 

- Bank Address: 198 Tran Quang Khai, Hoan Kiem, Ha Noi, Viet Nam

- Beneficiary address: No 66 Viet Hung, Long Bien, Hanoi 71000, Vietnam


3.       

 

Note: Payment through Western Union and MoneyGram is only applied to order under $1000


( Please contact  us at customer@lewave.co.uk)

Notice for the customer in USA: When you receive the shipment, you will have to pay about 7% - 10% for import tax and duties (this cost is depended on Each State policies)

Apply for order value over $800 (include products cost + shipping cost)


10. Will I receive any discount when placing large order? (applied from 1/1/2016-31/12/2016)

  Yes, you will get discount when placing a large order as following:

* Order of 500 – 999 pcs or sets                    : 3% OFF

* Order of 1,000 – 1,999 pcs or sets              : 4% OFF

* Order of 2,000 – 2,999 pcs or sets              : 5% OFF

* Order of 3,000 - 4999 pcs or over                : 6% OFF

* Order 5000 pcs or sets and over                  : 7% OFF


11. Do I have any benefit for fast payment?

- Yes, you will get the “Fast Pay Bonus” if you make payment within 3 working days when placing order. It is 2% deduction to the total value of the products. This policy is applied for wholesales orders.

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