In case your order products you received are not in perfect condition or wrong items were shipped etc, we will suggest you the best solution as: discount or replacement depends on mistakes. You should check the products right after receiving. Incase there is any problem, please announce us by email, fax or telephone within 2 weeks after the order arrives.
Announcement must include:
+ Photos of defective products and explaining what the mistakes are
+ Quantity detail
- Since handcrafted products are not uniform as ones made by machine, size or color tone may be sometimes different delicately within a package of items, please not ask for discounts or replacements for such reasons.
- We are unable to accept discount and replacement for the items that have been sold to the third party or used or damaged by the customers themselves.
For product replacement:
+ When you want to return products, please contact us for detailed instruction
+ After receiving returned products, we will remake products for you.
+ Replacement will be sent to you at no cost of products but you have to pay for shipping cost.
Note: all discount or replacement will be valid until 3 months after issue date.
Thank you very much for your co-operation!
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