By using the online payment service, you have agreed to accept the terms and conditions applying at the time you complete the transaction.

1.    Products

- Products will be shipped to customers following all information and pictures as noted on the invoice. Please check the Invoice carefully and confirm it before paying. Any change after confirming the Invoice is not acceptable.

- Because our products are handmade, so they may be a little bit different from the drawing pictures in the invoice.

(For overstock products: all items will be sold as first come first serve. It is not guaranteed that all items on your Invoice will be in stock once you paid).

2.    Shipping time

- For Overstock: about 3~5 working days after receiving your payment.

- For sample order: about 2~3 weeks after receiving your payment.

- For wholesale order: about 1~2 months (depends on your order quantity).

3.    Payment

A/ Pay by Credit Card.

- You will be charged 2.75% extra per transaction to make sure we will receive the exact amount of money as noted in the Invoice.

- After the payment is made, you need to send us the scan of credit card and cardholder identity (such as passport or ID or driver license)in JPEG/PDF format and email to us as soon as possible.

With credit card:  Scan of the card (both sides). You can cover Card secure Code (CSC) and cover the middle numbers and give us 6 No and 3 No of the first and last. 

Example :  

With cardholder identity: you should hide other information, only show your name but please make sure the name on the passport (or ID or driver license) is exactly the name on the credit card which you used to do the payment.

B/ Pay by Bank wire transfer.

- Please pay all bank fees (if have) to make sure we will receive the exact amount of money as noted in the Invoice.

4.    Cancellation

- When the payment is made, cancellation is impossible.

5.    Payment Cannot Be Changed

- You must carefully check all information to ensure it is correct before you confirm the transaction can proceed. You will not be able to change it once it has been submitted.

- We will have no liability for transactions that are incorrect as a result of inaccurate information provided by you or for any loss of information caused by factors outside the control of Lewave. This includes any information supplied by you as part of an application to us.

6.    Responsibility and Refund

- You have to confirm receiving order shipments by email within 10 days from the date of delivering shipment. After 10 days without any confirm email or notice, we will assume that the shipments have already been delivered to you fully. We have no more responsible with the shipments. 

- In case your order does not arrive in perfect condition or wrong items were shipped etc. We will suggest you the best solution as discount or replacement depend on mistakes. You are advised to check the items at the point time of opening and make an announcement by email, telephone or fax within 2 weeks after the order arrives.

- All customers’ claim will be considered and negotiated within 2 weeks. The refund will be applied if the sellers accept.

7.    No Warranty

Lewave makes no warranty, express or implied, and do not assume any legal responsibility:

- That the website or the server is free from computer viruses or any other harmful components, defects or errors

- That any defects in the website can be corrected

- That your access to the website will be reliable, without interruption, deletions, defects, computer viruses or communication line failures or

- For any theft, destruction, damage or unauthorized access to your computer system or network.

Thank you very much for your co-operation!

LEWAVE