At Babeeni, we attempted to provide the most- friendly material for children's clothes. We want you to be satisfied with your purchase.
However, in case something isn’t right, we are happy to accept a return or refund. Below you’ll find everything you need to know about returning defective items. Take a moment to read through our policy and conditions
When the orders are delivered to your address, please kindly check all the items as soon as possible. Any product with a quality defect can be returned within 2 weeks of receiving your original order. You need to contact us for proof of purchase. Please send an email to us with clear pictures to show us the issue. If we do not get any feedback about the defective items within 2 weeks, all items are presumed to be perfect.
For all defective items, we will apply solutions such as the below:
- For all minor defects, we will offer a discount but will be less than 20%
- For all major defects, we offer two solutions, either replacing or refunding.
- After receiving the returned products, we will double-check, re-make the products, and ship them back to you as quickly as possible.
- Replacements will be shipped to you at no cost to products and shipping costs.
- Once we receive the item, we will process your credit immediately. Depending on your bank's processing time, it may take a few days to reflect on your account.
- Please kindly note that you will receive your refund in the original form of payment. The original shipping charges are non-refundable
*Note: All returns will be valid up to 3 months from the issue date.
BABEENI Co., Ltd
66 Viet Hung street, Long Bien district, Hanoi, Vietnam
Tel: +84-24-366 86011 (Ext: 202)